Politique de remboursement

REFUND & RETURN POLICY

Effective Date: 27/07/2026

Customer satisfaction is important to us.

Returns

Due to the personal nature of skincare products, we cannot accept returns of opened or used items for hygiene and safety reasons.

Returns may be accepted if:

• The item is unused
• The product remains sealed
• The return is requested within 14 days of delivery

Non-Returnable Items

We cannot accept returns for:

• Opened products
• Used products
• Clearance items
• Gift cards

Damaged or Incorrect Orders

If you receive:

• A damaged item
• An incorrect item
• A defective product

Please email us within 7 days of receiving your order.

Include:

• Order number
• Photos of the product
• Photos of the packaging

Email:

info@suniskin.com

Refunds

Approved refunds will be issued to the original payment method.

Processing times vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the error was caused by SUNI.