Politique d’expédition

SHIPPING POLICY

Effective Date: 27/07/2026

At SUNI, we are committed to delivering your skincare products safely and promptly.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times:

United States: 3–7 Business Days

Canada: 5–10 Business Days

International: 7–21 Business Days

Delivery times may vary depending on customs clearance, weather conditions, or carrier delays.

Shipping Confirmation

Once your order ships, you'll receive an email containing your tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses.

SUNI is not responsible for delays or losses resulting from incorrect shipping information.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.

Email:

info@suniskin.com

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

REFUND & RETURN POLICY

Effective Date: 27/07/2026

Customer satisfaction is important to us.

Returns

Due to the personal nature of skincare products, we cannot accept returns of opened or used items for hygiene and safety reasons.

Returns may be accepted if:

  • The item is unused
  • The product remains sealed
  • The return is requested within 14 days of delivery

Non-Returnable Items

We cannot accept returns for:

  • Opened products
  • Used products
  • Clearance items
  • Gift cards

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • An incorrect item
  • A defective product

Please email us within 7 days of receiving your order.

Include:

  • Order number
  • Photos of the product
  • Photos of the packaging

Email:

info@suniskin.com

Refunds

Approved refunds will be issued to the original payment method.

Processing times vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the error was caused by SUNI.